- When your order is shipped, you will receive your shipment tracking number via email.
- Most of the time it takes 3 to 5 business days to deliver our products to you inside Saudi Arabia and 5 to 15 working days outside Saudi Arabia.
- The shipping company communicates with you on the numbers provided by you in several ways in accordance with its times and policies.
- In case the shipment is not received and returned, the store will not charge any recharge or loss of the shipment.
- The store is not responsible for delaying or damaging shipments during transportation and we do not accept compensation for damage caused by this process and the understanding is made directly between the customer and the shipping company as all shipments are safe.
- You should contact the shipping companies directly before contacting the store to follow up on your shipments.
- Holidays and public holidays should be taken into account during the shipping process as it is not counted within the number of shipping days
- The customer can file a formal complaint with the Saudi Arabian Telecommunications Authority or the official institutions in his country to address shipping problems.